Privacy Policy

• Contact details — name, phone, email and message when you use our contact form, request a quote or message us on WhatsApp
• Order details — what you buy, delivery information and payment confirmations (we never see or store your M-Pesa PIN)
• Newsletter email — if you subscribe
• Affiliate information — name, contacts and payout details if you join the partner program
• Usage data — pages visited, device and browser info, collected anonymously through Google Analytics and Microsoft Clarity

• Responding to enquiries, quotes and support requests
• Processing orders, deliveries and warranty claims
• Sending newsletters you’ve subscribed to (unsubscribe anytime)
• Running the affiliate program and paying commissions
• Understanding how the site is used so we can improve it

We never sell, rent or trade your personal information. Your data is not shared with third parties for their own marketing.

Limited data is shared only where needed to operate:

• WhatsApp — for messages you send us directly
• Google Analytics & Microsoft Clarity — anonymised site usage
• Email & hosting providers — to deliver mail and keep the site online
• Payment providers (M-Pesa / bank) — to process your payment

The site uses cookies for analytics and basic functionality (like remembering your shopping list). You can clear or block cookies in your browser — the site still works.

Under the Kenya Data Protection Act, you can ask to see, correct or delete the personal information we hold about you, and unsubscribe from marketing at any time. Email info@kingscreation.co.ke and we’ll act on it.

Data is stored on secured systems with access limited to the team. We keep order and contact records for as long as needed to serve you and meet legal obligations, then delete them.

If this policy changes, the updated version is posted here with a new date. Continued use of the site means you accept the update.