Return & Refund Policy

Every laptop and hardware item can be returned within 7 days of delivery or pickup if it develops a functional fault or does not match the condition described at purchase.

Items must come back in the condition sold — no physical damage, tamper stickers and seals intact, all accessories and packaging included.

Units carry a warranty period stated on your receipt or order confirmation. The warranty covers functional faults under normal use.

It does not cover physical damage, liquid damage, power-surge damage, or faults caused by repairs or modifications by a third party.

Chargers, batteries, screens and other accessories are tested at purchase. Dead-on-arrival items are replaced or refunded within the same 7-day window.

Genuine software licenses, activation keys and digital downloads cannot be returned once issued or activated. Faulty license keys are replaced free of charge.

Design work, websites and systems are delivered against an agreed scope with revisions included as stated in your quote.

Once final files are delivered and approved, the work is considered complete and is not refundable. If a project is cancelled before work begins, your deposit is refunded in full; after work has started, the deposit covers work already done.

WhatsApp us on 0788 419 041 or email info@kingscreation.co.ke with your order details and photos or a short video of the issue. We respond within one business day.

Approved refunds are sent to your original payment method — M-Pesa or bank — within 5–7 business days. You can also choose an exchange or store credit.

• Items with physical, liquid or power-surge damage
• Activated software licenses and digital downloads
• Custom-printed or personalised items
• Items returned after the 7-day window

Please check items on delivery where possible. If a parcel arrives damaged, report it with photos within 48 hours — we handle the courier claim and replace or refund your order.